An elderly chap in the post office could not understand why he could not renew his Freedom Pass. Like everything else he had been told to apply on the internet. He left looking completely bewildered.
Why are so many seniors not using digital access whether with a lap top, tablet or phone?
There are as many reasons as seniors but the crunch of it is costs and lack of training. They are often not aware of the benefits. Costs for people on state pension is beyond their budget.
I recently ran a talk about apps and attended one or two AgeUK sessions and find the attention overwhelming. The sessions were mostly attended by those who already had experience and the sessions are all ad hoc.
I would like to hear others experiences for a workshop I shall be speaking at in the near future.